The Apothecarium

FREQUENTLY ASKED QUESTIONS

YES! San Francisco CASTRO & MARINA dispensaries are OPEN 9AM-8PM. The SOMA location is OPEN 10AM-6PM. Berkeley store and delivery is OPEN 11AM-8PM Delivery is available daily 9AM-8PM in SF and North Bay and 11AM-8PM

For a phone consultation, call our Support Team at: (415) 500-2620

Order from our online menu at www.apothecarium.com. Online ordering is easy, and will allow for faster service and minimal contact. Please note: Online pre-orders and delivery orders are for the same day only. There is no scheduling of orders for different days.

SAN FRANCISCO

94102, 94103, 94108, 94104, 94105, 94106, 94107, 94109, 94110, 94111, 94113, 94114, 94115, 94117, 94125, 94133, 94143, 94158, 94118, 94123, 94131, 94112, 94116, 94121, 94122, 94124, 94127, 94132, and 94134

We do not deliver to Presidio, Treasure Island, and other federally-owned areas and buildings. Requested destinations must have a physical address.

NORTH BAY: SAUSALITO, MARIN, MILL VALLEY, CORTE MADERA, BELVEDERE TIBURON

94965, 94941, 94920, and 94925

EAST BAY: BERKELEY, OAKLAND, ALAMEDA, ALBANY, EL CERRITO, RICHMOND, ORINDA

94710, 94702, 94703, 94709, 94704, 94705, 94608, 94609, 94618, 94611, 94610, 94612, 94606, and 94607, 94601, 94602, 94604, 94606, 94607, 94608, 94609, 94610, 94611, 94612, 94618, 94501, 94706, 94530, 94801, 94804, 94805, 94563

Delivery orders can be paid for with Visa, Mastercard Debit Cards for a $3.50 fee. These are cashless ATM transactions not credit transactions.

Yes your driver will be able to make change for your cash payment.

Deliveries will be completed within 2 hours of the initial order or during the chosen delivery time window.. In the event your order will not be delivered in the requested 2 hour delivery window then we will notify you directly and you will receive regular ETA updates. You will also be able to track the delivery driver to your home when they are on their way to you.

For pick-up orders, there is no minimum order. For delivery, the minimum order is $75 in San Francisco and the East Bay, and $125 for the North Bay. 

We will be following strict health and safety operating procedures during your delivery and will only be asking you to show ID at a close enough distance for us to confirm its validity. 

Yes. You need a valid, government-issued ID (Driver’s License, Passport, San Francisco City ID) to receive your order. Be prepared to display it to your driver. Due to the Shelter in Place orders, the SF DPH is allowing expired IDs to be considered valid during this time.

No. Our delivery drivers cannot give the order to anyone other than the individual listed on the delivery. The name on your ID must match the name of the person who placed the order.

Please take time to review your order. We cannot exchange or refund orders per California law. We are happy to return or exchange any product that is not as ordered.

Our menu reflects our real-time inventory. If your product is not listed, check back later to see if it is in stock. You can also use the Chat widget to ask about comparable products.

Adults 21 or older can possess up to 1 ounce, or 28 grams, of adult-use cannabis, and up to 8 grams of concentrated cannabis. Under MAUCRSA, medical cannabis patients and their caregivers can possess and transport up to 8 ounces.

Absolutely! Please make a note reminding us of your eligibility in your order and we’ll apply your discount. Life Experience and Veterans discounts of 10% off your order are offered daily.

Yes! Life Experience and Veteran discounts apply to most discounted products and promotional items. Life Experience and Veterans discounts may not be combined with rewards points.

Yes! For every pre-tax dollar you spend, you accrue one point which can be spent in one hundred point increments. Points do not expire. Note: At this time, rewards points may only be redeemed for in-store orders. 

Please call any of the California dispensaries for information regarding point balance.

Reward points can be used for in-store purchases only at this time.

Most orders are ready within 15 minutes. To maintain a safe environment, we are limiting the number of orders per hour. Please do not attempt to visit the store until you receive a text saying your order is ready.

You may only alter your order if you notify the team member at the door that you placed an online order but you would like to wait for a consultant to change it.

Please note that the product prices on the menu do not include CA Sales Tax of 8.5% or CA Excise Tax of 15%

Only medical patients with a medical cannabis card issued by the California Department of Public Health will be exempt from CA Sales Tax. For more info on the state medical cannabis card program please see visit the CDPH website.  

There is a .35 cent bag fee that will be added to your order.

Consultations are limited in-store but also available daily by phone. Please call our Support Team at (415) 500-2620 or email support@theapothecarium.zendesk.com to schedule one.

If at any time you have questions about placing pick up or delivery orders, please contact our Support Team at (415) 500-2620 or use the Chat widget in the bottom right corner.

SAFETY REMINDERS
  1. DO NOT visit if you are feeling ill. This is especially important for our at-risk and vulnerable customers.

  2. A limited number of customers, 4 or fewer, will be allowed inside at any given time.

  3. Be prepared to wait in line outside. Dress warmly and bring an umbrella — it might rain!

  4. Social distancing will be followed, with clearly defined 6 foot markers on the sidewalk and counter

  5. Only cannabis consultants will handle products, and customers will not be handed any product until transactions are complete.

  6. Increased cleaning and hourly disinfecting will take place for counters, door handles, tabletops, ordering kiosks, ATMs, etc.

  7. All inventory managers are following all necessary safety protocols in handling products once received at our locations, including wearing latex gloves and continuously disinfecting their work stations.

  8. Staff are provided PSL and have implemented the policy to not come into work if feeling ill.

  9. We are not handling IDs or any customer belongings other than cash or credit cards to complete transactions. Transaction devices and areas are sanitized after every payment is collected.

  10. Individuals handling payment shall sanitize/wash hands after every transaction.

  11. No sample “smell” containers of flowers will be utilized at this time.

  12. All products and displays typically in the customer area have been removed.

Accessibility

BY CLICKING YES, I VERIFY THAT I AM AT LEAST 21 YEARS OF AGE OR AM AT LEAST 18 YEARS OF AGE WITH A VALID MEDICAL RECOMMENDATION. 

Can I see some ID?

Keep out of reach of children. For use only by adults 21 years of age and older. In compliance with MAUCRSA (CA). In compliance with NRS453D (NV). 

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